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WELCOME HOME!

STATUS: OPEN

LAST UPDATED: OCTOBER 15th, 2021

As of Friday, July 16th, Ontario has moved to Step 3 of the re-opening plan, which means we have started showing movies again. We’re so excited to be welcoming everyone back to the movies, we know you missed seeing them on the big screen!

RE-OPENING PROCEDURES

***All safety policies are subject to change by the province of Ontario

We are dedicated to bringing you the best and safest movie-going experience possible. Please read below for all the important information on what Film.Ca Cinemas will look like upon re-opening.

Read the government’s guidelines for movie theatres during COVID-19 here.

PROOF OF VACCINATION

Starting Wednesday, September 22nd, Ontario will be requiring proof of vaccination (two doses plus 14 days) along with photo ID in a number of indoor locations, including cinemas.

The goal in doing this is to further protect Ontarians from the Delta-driven COVID-19 fourth wave.

How Will It Work?

Upon arrival at the cinema, guests will be required to present a paper or digital copy of their vaccine receipt and a piece of ID. Acceptable pieces of ID must include your name and date of birth, and can be any one of the following:

  • Driver’s License
  • Birth Certificate
  • Citizenship Card
  • Health Card
  • Indian Status Card
  • Passport
  • Permanent Resident Card

Guests will also need to provide contact tracing information through their phone by scanning a QR code. For guests who do not have a device with them at the theatre, we will provide them with an iPad to complete the form.

Once all items are shown, guests will be able to enter the premises and continue to enjoy the classic Film.Ca moviegoing experience. All of our staff is also fully vaccinated, and will provide you the safest service.

Where Can I Find My Vaccine Receipt?

Download or print your vaccine receipt from covid19.ontariohealth.ca, or call the Provincial Vaccine Booking Line at 1-833-943-3900 for assistance.

As of October 15th, 2021, individuals can begin to download an enhanced vaccine certificate with QR code from the Vaccination Portal. Save this to your phone or print a paper copy. We will scan the QR code with the Verify Ontario app, which never stores personal information.

You can continue to present your vaccine receipt; however, it is recommended to download this certificate for an easier and more secure verification process.

Learn more about the enhanced vaccine certificate at news.ontario.ca

What If I Can’t Get The Vaccine?

Individuals who cannot receive the vaccine due to medical exemptions will be permitted entry with a doctor’s note until recognized medical exemptions can be integrated as part of a digital vaccine certificate.

The doctor’s note must include:

  • Name and contact information of the physician or registered nurse in the extended class
  • Logo or letterhead identifying the physician or registered nurse in the extended class
  • Statement that there is a medical reason for the individual’s exemption from being fully vaccinated against COVID-19
  • Any effective time-period for the medical reason which includes the date the patron is seeking access to the business or organization

Find a template on health.gov.on.ca

Children who are 11 years of age and younger and unable to be vaccinated will also be exempted from these requirements.

Where Can I Get My Vaccine?

If you need your first or second shot, COVID-19 vaccines are currently available at over 3,150 locations across the province, including more than 2,500 pharmacies and more than 650 mass immunization clinics, hospitals, primary care settings and pop-up and mobile clinics. Book an appointment now at ontario.ca/bookvaccine.

SAFE PRACTICES AT THE CINEMA

  • PRACTICE PHYSICAL DISTANCING: Keep your distance from others. We will have floor decals to help guide you throughout the theatre and will mark 2 metres distance to maintain physical distancing.
  • FREQUENTLY WASH YOUR HANDS: Wash for at least 20 seconds. There is hand sanitizer at each cinema entrance, in washrooms and throughout the premises. Please use it liberally.
  • WEAR A MASK: Effective July 22, 2020, wearing a non-medical mask or face covering is mandatory in certain enclosed indoor public places in Halton region. Some individuals are exempt. Please be kind and support each other. Guests are required to wear one inside the building but you are welcome to remove them once seated to enjoy your food and beverage. If you have forgotten a mask at home, we will be selling them at the entrance for $0.50.
  • DOWNLOAD THE COVID-19 ALERT APP: COVID Alert helps us break the cycle of infection. The app can let people know of possible exposures before any symptoms appear. That way, we can take care of ourselves and protect our communities.

SYMPTOM-FREE POLICY

We ask that you please respect the well-being of your fellow Film.Ca guests and staff.

Please stay home if:

  • if you or anyone you have been in contact with have COVID-19
  • if you have travelled internationally within 14 days
  • if you show have cold, flu-like, or COVID symptoms
  • If you have a fever that is 38°C (100.4°F) or above

OUR STAFF

Cast Members are required to declare they are symptom-free and complete contact tracing before every shift. They are instructed to stay home if they have any of the symptoms above and will be sent home immediately if they begin to show symptoms during their shift. All cast members are fully vaccinated.

We are requiring all of our Cast to wear the PPE (personal protective equipment) they need, including face masks. Cast will have access to gloves and must wash their hands at least every 30 minutes. Cast working behind the snack bar will be required to wear gloves when preparing food.

ENHANCED CLEANING PROTOCOLS AND SANITIZATION

As an enhanced cleaning practice, we will be proceeding with Ultramist Fogging Systems to disinfect our cinemas, washrooms, lobby and other common areas.

This product is:

  • Health Canada approved
  • Agricultural Canada approved
  • FDA approved
  • EPA approved
  • KILLS 99.999% of all harmful viruses, bacteria, molds and micro-organisms
  • Non-toxic to humans, animals, and the environment

By releasing a fine mist, it settles into a thin anti-microbial shield of protection over a large space quickly, ensuring that there is little to no downtime required for all the surfaces to become disinfected. For more information on their product, please check out their website at https://ultramistfoggingsystems.ca/

Film.Ca has a dedicated Sanitation Manager scheduled on each shift. This person’s sole responsibility will be to ensure that cleaning and safety standards are completed as scheduled and meet all requirements.

We have placed Cielo QR codes around the cinema as a way to track cleaning and sanitization practices. Guests can monitor cleanliness simply by taking the camera on their device and holding it up to the Cielo QR code. A screen will pop up on their phone, which will inform them of the last time that area has been cleaned. They will also be able to submit any feedback to Film.Ca via their devices.

As part of our staggered showtimes, there will be extra time between movies to complete our enhanced cleaning standards. We have deployed additional cleaning staff who are dedicated to cleaning and disinfecting equipment and high-touch surfaces as frequently every 30 minutes to maintain a sanitary environment. Only after the Manager on Duty or Sanitation Manager has inspected and approved of the cleaning of the cinema, will guests be allowed to enter inside.

CINEMA SEATING

Reserved Seating will now be mandatory at our cinema. All seats at our cinema are assigned now (like a live show). You can buy and pick your seats from our website, from our app or in-person on our self-serve kiosk or from our cast.

The Province of Ontario has rescinded capacity and physical distancing requirement for cinemas as of 10/9/2021. We are now allowed to sell to 100% capacity and are not required to provide an gaps between guests. However, in the interests of the health and safety of our guests, we are going to provide a two-seat gap between parties for all shows.

Members of the same household or social circle are allowed to sit together within a section of adjoining seats. Guests must not switch seats during a performance unless it is done so through one of our cast. 

TICKETS & CONCESSIONS

We have decreased the number of showtimes each day and increased the time between each showtime to eliminate congestion in the lobby and cinemas. In order to avoid disappointment, we recommend that you purchase your tickets ahead of time through:

  1. Our website at www.film.ca/showtimes/ 
  2. Giving us a call during our hours of operation at 905-338-6322 
  3. Downloading our native app on the Apple App Store & Android App on the Google Play Store!

Not only will this help with physical distancing, but it will also save you time not being in a lineup and guarantee you a seat!

Currently, concession purchases are only available to purchase on our web app, Apple Store app, on our website at www.film.ca/shop or at the snack bar.

We encourage in-theatre ticket and concession purchases to be done through Contactless payment methods (credit/debit, mobile payments, gift cards and vouchers).

We have lines created and decals marking the floor to help you navigate social distancing rules easily. Here are some examples of what to look for:

When lining up for the snack bar, please stand behind the line indicated until you are called. This will allow for our Cast Members to clean the service area. Plexiglass shields are installed at all employee-facing points of sale for the safety of both guests and staff. All Cast Members will be wearing masks and all food prepared will be in accordance with enhanced local health regulations. All your favourite pre-COVID movie treats will still be available at our snack bar. For food that takes more time to prepare (Ie. ZuZu’s Pizza), we will be providing you with a pager that will beep when your order is ready. Once your transaction is finished, head to your cinema following the directional signage provided.

Please note: Toppings, straws, napkins, utensils and condiments are available upon request at our snack bar. Straws will be wrapped. We will still be providing refills. However, we will be exchanging your cups and bags for new ones.

ARRIVAL TIME

We ask that you arrive no earlier than 15 minutes prior to your movie’s scheduled showtime. This way we can maintain physical distancing protocols.

If you arrive earlier than 15 minutes before, we may ask you to wait outside the cinema until your movie is ready for seating.

WASHROOMS

Our washrooms will be available for use. However, alternate urinals will be closed to provide physical distancing (see the sign above).

We have put up hand washing instructions inside the washroom as a reminder to wash your hands thoroughly. Touchless taps and soap dispensers have been installed.

We ask that when you go to enter, occupy or exit the restroom, that you maintain social distancing as much as possible.

AFTER-MOVIE PROTOCOL

When your movie has ended, we ask that you please exit by row starting from the front where the screen is. When you exit or otherwise leave your seat, only do so when the aisle is clear and when you can maintain physical distancing. Make sure your mask is properly in place.

After you exit the auditorium, we will have additional directional signage that will assist you in exiting the building.

For the safety of our cast and to facilitate the sanitization of our cinemas for the next show, it is critical that you bring all of your garbage and dispose of it in the receptacles outside the cinema doors.

Just remember, we’re learning too. Things may change as we learn more and rules are updated. We will do our best to update this page frequently with the latest details. Please stay tuned to this website, our social media, posters in the cinema, and instructions from our Cast. Thank you.