LAST UPDATED: MARCH 21ST, 2022
As of Monday, March 21st, masks are no longer required; however, we encourage guests to continue wearing them while on premises. Please be kind to those who do.
As of Tuesday, March 1st, proof of vaccination is no longer required to see a movie at Film.Ca. We are open for screenings at 100% capacity.
Our snack bar will continue to be open for takeout. Order takeout through our online store, or via Uber EATS, Skip the Dishes and Door Dash.
***All safety policies are subject to change by the province of Ontario
We are dedicated to bringing you the best and safest movie-going experience possible. Please read below for all the important information on what Film.Ca Cinemas will look like upon re-opening.
Read the government’s guidelines for movie theatres during COVID-19 here.
SAFE PRACTICES AT THE CINEMA
- PRACTICE PHYSICAL DISTANCING: Keep your distance from others. We will have floor decals to help guide you throughout the theatre and will mark 2 metres distance to maintain physical distancing.
- FREQUENTLY WASH YOUR HANDS: Wash for at least 20 seconds. There is hand sanitizer at each cinema entrance, in washrooms and throughout the premises. Please use it liberally.
- WE ENCOURAGE MASKS: Masks are not mandated; however, you can choose to continue wearing one. Please be kind to those who do choose to wear one. Our staff will continue to wear masks in the meantime.
- DOWNLOAD THE COVID-19 ALERT APP: COVID Alert helps us break the cycle of infection. The app can let people know of possible exposures before any symptoms appear. That way, we can take care of ourselves and protect our communities.
We ask that you please respect the well-being of your fellow Film.Ca guests and staff.
Please stay home if:
- if you or anyone you have been in contact with have COVID-19
- if you have travelled internationally within 14 days
- if you show have cold, flu-like, or COVID symptoms
- If you have a fever that is 38°C (100.4°F) or above
Cast Members are required to declare they are symptom-free before every shift. They are instructed to stay home if they have any of the symptoms above and will be sent home immediately if they begin to show symptoms during their shift. All cast members are fully vaccinated.
We are requiring all of our Cast to wear the PPE (personal protective equipment) they need, including face masks. Cast will have access to gloves and those working behind the snack bar will be required to wear gloves when preparing food.
ENHANCED CLEANING PROTOCOLS AND SANITIZATION
As an enhanced cleaning practice, we will be proceeding with Ultramist Fogging Systems to disinfect our cinemas, washrooms, lobby and other common areas.
This product is:
- Health Canada approved
- Agricultural Canada approved
- FDA approved
- EPA approved
- KILLS 99.999% of all harmful viruses, bacteria, molds and micro-organisms
- Non-toxic to humans, animals, and the environment
By releasing a fine mist, it settles into a thin anti-microbial shield of protection over a large space quickly, ensuring that there is little to no downtime required for all the surfaces to become disinfected. For more information on their product, please check out their website at https://ultramistfoggingsystems.ca/
Film.Ca has a dedicated Sanitation Manager scheduled on each shift. This person’s sole responsibility will be to ensure that cleaning and safety standards are completed as scheduled and meet all requirements.
We have placed Cielo QR codes around the cinema as a way to track cleaning and sanitization practices. Guests can monitor cleanliness simply by taking the camera on their device and holding it up to the Cielo QR code. A screen will pop up on their phone, which will inform them of the last time that area has been cleaned. They will also be able to submit any feedback to Film.Ca via their devices.
As part of our staggered showtimes, there will be extra time between movies to complete our enhanced cleaning standards. We have deployed additional cleaning staff who are dedicated to cleaning and disinfecting equipment and high-touch surfaces as frequently every 30 minutes to maintain a sanitary environment. Only after the Manager on Duty or Sanitation Manager has inspected and approved of the cleaning of the cinema, will guests be allowed to enter inside.
Reserved Seating is now mandatory at our cinema. All seats at our cinema are assigned (like a live show). You can buy and pick your seats from our website, from our app or in-person on our self-serve kiosk or from our cast.
We have removed seat gaps between parties as we’re allowed 100% capacity.
Guests must not switch seats during a performance unless it is done so through one of our cast.
TICKETS & CONCESSIONS
We recommend that you purchase your tickets ahead of time through:
- Our website at www.film.ca/showtimes/
- Giving us a call during our hours of operation at 905-338-6322
- Downloading our app on the Apple App Store & Android App on the Google Play Store
We encourage in-theatre ticket and concession purchases to be done through Contactless payment methods (credit/debit, mobile payments, gift cards and vouchers).
We have lines created and decals marking the floor to help you navigate social distancing rules easily. Here are some examples of what to look for:
When lining up for the snack bar, please stand behind the line indicated until you are called. This will allow for our Cast Members to clean the service area. All Cast Members will be wearing masks and all food prepared will be in accordance with enhanced local health regulations. All your favourite pre-COVID movie treats will still be available at our snack bar. For food that takes more time to prepare (Ie. Zuzu’s Pizza), we will be providing you with a pager that will beep when your order is ready. Once your transaction is finished, head to your cinema following the directional signage provided.
Please note: Toppings, straws, napkins, utensils and condiments are available upon request at our snack bar. Straws will be wrapped. We will still be providing refills.
We ask that you arrive no earlier than 15 minutes prior to your movie’s scheduled showtime. This way we can maintain physical distancing protocols.
If you arrive earlier than 15 minutes before, we may ask you to wait outside the cinema until your movie is ready for seating.
Our washrooms are available for use. We have put up hand washing instructions inside the washroom as a reminder to wash your hands thoroughly. Touchless taps and soap dispensers have been installed.
We ask that when you go to enter, occupy or exit the restroom, that you maintain social distancing as much as possible.
For the safety of our cast and to facilitate the sanitization of our cinemas for the next show, it is critical that you bring all of your garbage and dispose of it in the receptacles outside the cinema doors.
When you exit after your movie has ended, or otherwise leave your seat, only do so when the aisle is clear and when you can maintain physical distancing. Make sure your mask is properly in place.
After you exit the auditorium, we will have additional directional signage that will assist you in exiting the building.
Just remember, we’re learning too. Things may change as we learn more and rules are updated. We will do our best to update this page frequently with the latest details. Please stay tuned to this website, our social media, posters in the cinema, and instructions from our Cast. Thank you.